Disclaimer/Privacy Policy

Disclaimer

Trip related information including itinerary.

This itinerary is an accurate account of your trip. Please note, however, that we regularly update each trip according to customer recommendations and changes on the ground. Varying conditions and unforeseen circumstances may alter this itinerary, which does not represent a contract between sherpatours.com.au and its customers. As your trip approaches, we recommend you check sherpatours.com.au for the most accurate and up-to-date itinerary.

Other information

The information about countries, places, people, wildlife and so forth in this site is provided to the best knowledge at the time of compiling them and are updated when we acquire new information. At times, this information may not be accurate. The information on this site has to be taken as a reference only and they are not intended as suggestions to make decision on. Because of this reason, we encourage travellers to ring us or refer to other sources of information including government authorities of their residence country to verify things or to form their opinion/decision.

Privacy Policy

We take privacy of information seriously. The protection of your personal information is very important to us.

We will not sell, rent or trade your personal information to any other third party. If you receive information from us, it is because you have requested it, or a friend / colleague has requested it on your behalf.

We will only collect personal information that is necessary for us to serve you the best way according to your request. The information collected may include your name, postal address, e-mail address, date of birth, telephone numbers, travel details, credit/debit card details, passport number, emergency details and any health or medical conditions relevant to your travel. 

We use your personal information to provide you the detailed information relevant to the travel product/service you have requested. Only in case of you requesting our newsletters or other promotional information, we use your details to send you information about products or services we think may interest you.

We assume that, by using our product and services and by visiting our websites you are consenting to our collection and use of your personal information which is provided to us for use in accordance with this Privacy Policy unless you advise us otherwise. 
 

Links

Our websites or e-mails may contain links to other websites.  When you click on these links you are entering another website and you should understand and review their Privacy Policy as it may differ from ours.

Access to your personal information

You can request to obtain the personal information held by sherpatours.com.au. You can contact us directly to see this information.

Feedback/Complaints about our Privacy Policy

Should you have any concern or inquiry about our privacy policy or your private information, you can always contact us. We endeavour to take every reasonable measure to ensure the privacy of your personal information. So, we will investigate all complaints.

Disclosure of Information to Third Parties

We may disclose your personal information in the following ways:

• as required by law
• to regulatory bodies and law enforcement officials to protect against fraud or investigate a suspected unlawful activity
• to our third party service providers
• to third parties such as airlines, hotels and other service providers for the purpose of which the information was collected

We limit the information that we give to a third party to what they need to perform their services to us or to you.  Other than the above we will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health.

We will not sell, rent or trade your personal information to any other third party.